Shipping policy

Thank you for visiting and shopping at AuraMask.com. We are committed to delivering your order in a timely and reliable manner.

1. Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Time

Once shipped, orders typically arrive within 3–7 business days, depending on your location. Delivery times may vary due to carrier delays or high demand.

3. Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated. We may offer free shipping promotions from time to time.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

5. Incorrect Address

Please ensure your shipping address is correct at checkout. AuraMask is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Lost or Stolen Packages

AuraMask is not responsible for lost or stolen packages confirmed as delivered by the carrier. If this occurs, please contact the shipping carrier directly.

7. Damaged Items

If your order arrives damaged, please contact us within 3 days of delivery with photos of the item and packaging so we can assist you.

8. Delays

We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.